Masterz Aircond Hq ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal information when you contact us, request a quote, or use this website.

Information we collect

When you contact us, we collect the information you choose to provide, including your name, phone number, email address (if given), service address, and details of the aircond work you need. We use this information solely to respond to your enquiry and provide the service you requested.

How we use your information

To contact you about your service request
To schedule and deliver the service
To send transparent quotes and invoices
To follow up after service (next-service reminders, with your consent)
To respond to questions or complaints

We do not sell, rent, or share your personal information with third parties for marketing.

Data sharing

We only share your information with third parties when necessary to deliver the service — for example, with a technician dispatched to your address — or when required by law.

Cookies and analytics

This website may use cookies and similar technologies to understand how visitors use the site. We use this information in aggregate to improve the site's content and performance. You can disable cookies in your browser settings.

Data retention

We keep your contact information only as long as needed to provide service and meet any legal record-keeping requirements. If you ask us to delete your records, we will do so unless retention is required by law.

Your rights

You can request a copy of the personal information we hold about you, ask us to correct inaccuracies, or ask us to delete your records. Contact us using the details below.

Contact us

For any privacy-related questions or requests, reach us at:

Phone / WhatsApp: +60 14-302 9055
Address: Wisma Rampai, Lot 2-1-51 1st Floor, Jalan 34/26, Kuala Lumpur 53300, Malaysia

Privacy Policy